IT Technical Support Analyst

Location
England, Gloucestershire, Cheltenham
Salary
£18000 - £22000 per annum + Good Package
Posted
21 Apr 2017
Closes
19 May 2017
Ref
RH35988
Contact
Ryan Hargreaves
Hours
Full time
Contract type
Permanent

A fantastic opportunity has become available for an experienced IT Support Analyst to join an established Legal Firm based in Cheltenham.

The IT Support Analyst will deliver 1st and 2nd Line Service Desk support effectively and in accordance with agreed service levels, standards and processes. Business users to take ownership of problems through to resolution.

IT Support Analyst duties:

* Taking telephone and internet support calls
* Remotely or in person diagnosing and resolving technical issues
* Providing server and Desktop support
* Escalating issues as necessary to senior levels
* Checking reports and event logs (and either dealing with issues or escalating as appropriate)
* Create users and reset passwords

Candidate Desirables for IT Support Analyst:

*Excellent communication and interpersonal skills
*Customer service / IT experience
*The ability to adapt to change
*A strong knowledge of Microsoft based operating systems
*Experience with using and troubleshooting Microsoft Office.
*Basic understanding of PC hardware set-up and configuration.
*The ability to work as part of a team and on own initiative.

PLEASE ONLY APPLY IF YOU HAVE ACCESS TO YOUR OWN VEHICLE AS THIS POSITION REQUIRES TRAVEL TO MULTIPLE SITES.

If you wish to be considered for the IT Support Analyst position, please apply below. Ryan Hargreaves our Legal IT specialist at Douglas Scott will be in contact you shortly.

Please contact Ryan Hargreaves, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.

Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.

Please see our website (www.douglas-scott.co.uk) for more Legal IT jobs nationwide.

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