Ombudsman Manager

We have been retained by the Financial Ombudsman Service to source Ombudsman Managers on their behalf. See below the outline information. For more detail, please apply to this advert.

ombudsman managers – London

permanent – starting salary £55,000 plus excellent benefits and the potential to progress to £65,000 within 18 months, depending on your performance

These roles are available on a full time and part time basis.

lead and inspire a team – to reach fair answers to complex problems

At the Financial Ombudsman Service we settle a wide range of disputes between financial businesses and their customers. We listen to both sides of the story and weigh up the facts, before reaching a fair outcome – thoughtfully and quickly.

common-sense decisions – at the heart of what we do

As an ombudsman manager, you’ll lead a small team of investigators and be at the heart of what we do – helping them sort out financial services problems for our customers. By using your sound judgment and leadership skills, you’ll support your team in reaching answers that are fair and feel fair. And where this doesn’t resolve things, you’ll have the responsibility to make final decisions that are legally binding on both sides.

help us make money matters fairer – who we’re looking for

You’ll be used to weighing up relevant information and then making tough and fair decisions at a senior level – for example in law, business or in a policy environment. But most importantly you’re a natural problem-solver, who is open minded and uses common sense to resolve complex and challenging situations. You’re motivated by doing the right thing – and can cut through confusion to help give people the help they need in a clear and balanced way.

You’ll be able to lead, motivate and inspire a team to deliver excellent service for our customers. So you’ll need to be a great coach, passionate about developing your people – and able to drive performance. To ensure your team provides fair and timely answers you’ll also be able to identify those times when you need to step in to keep things on track. In this exciting role, you’ll know you’re making a real difference to people’s lives every day.

For more information on this role, please apply to this advert.

At LAW Absolute we endeavour to respond to all applications within 48 hours.  However due to the volume of applications we receive we may not be able to respond to every candidate individually.  If you have not heard from us within a 48 hour timeframe your application has not been successful and your details have not been retained.

LAW Absolute acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.