First Response File Handler - Newton Le Willows

England, Merseyside, Newton-Le-Willows
£15000 - £17000 per annum
08 Sep 2017
06 Oct 2017
Claire Rennison
Practice area
Personal injury
Full time
Contract type

Our client specialises in Personal Injury claims. Due to continued success they are now seeking an experienced First Response Handler to join their team in Newton Le Willows.

The role will involve outbound calling at the early stage of a claim with the objective of retaining the client and responding to client's queries with accurate and complete information. You will need to be motivated to deliver your objectives and comfortable dealing with outbound and also inbound calls. You will arrange for the client to complete the client care pack and monitor and chase where necessary return of paperwork.

The successful candidate will be responsible for:

Initial contact with client
Client retention
Monitoring client care packs
Data input
Portal submissions

As the ideal candidate you will be able to demonstrate the following skills and have the following experience:

Some experience or understanding of Road Traffic Accidents and Personal Injury
A commitment to client care, good communication skills, telephone manner and attention to detail
An ability to work in a highly organise way, to prioritise and to work to deadlines
An ability to work as part of a team as well as on own initiative
Energy and passion for delivering results
Confidence and good customer service

A salary up to £17,000 will be offered to the right candidate.

To apply for this role or to discuss other opportunities across the North West area please call Claire on 01772 259121 or email a copy of your CV to