Legal Adviser (Consumer Law)

Bristol (City Centre), City of Bristol
21 May 2018
21 Jun 2018
Full time
Contract type

Legal Adviser (Consumer Law) 

Which? has been an independent consumer champion for more than 50 years. In 1976, we launched Which? Legal to put that experience and commitment to work helping consumers resolve their legal problems. We have 70,000 customers and our specialist team of expert legal advisers provide step by step telephone guidance to help them through a range of general legal issues.

To meet the needs of the ever increasing number of members to the Which? Legal service, we have also recently been given an amazing opportunity by the Solicitor's Regulation Authority which will give us the chance to improve our offerings to Which? members. We are all very excited for the future and want the right professionals to join us on this incredible journey.

We are currently looking to recruit an experienced Consumer Lawyer with previous telephone advice experience (essential) to join us on a permanent basis.

 Are we right for you?

 The legal advisors can start the day with providing advice to a Landlord with the next call being about a flight delay and ending the day by providing advice to a member on a rogue trader. If you like the sound of the varied aspects of law that the role brings and the fast paced environment, then this could be the role for you! You'll speak with a variety of customers on a daily basis, building rapport and trust and offering expert legal advice.

This role is as much about delivering first rate customer service as it is about offering tailored legal support.

 What you'll be doing

 You’ll provide expert legal advice via telephone and email to our members in order to empower them in taking the next steps to resolve their matters. We are the Consumer champion so we need to make sure you have a good understanding of Consumer Law, if you have expertise in employment law and / or wills and probate this is an additional bonus!

You'll have a support team screening the initial calls and booking appointments into your diary. You'll also have a team of Paralegals, experienced Lawyer’s and managers to help you as you develop in role and career in Which?.

 What we expect from you

 You must have experience of giving legal advice on the phone in consumer law. Additional experience in employment law or wills and probate is advantageous.

To be considered for this role, you must either:

  • Be a qualified solicitor/barrister; or
  • Be CILEX qualified
  • Have prior experience of providing legal advice over the phone
  • Current experience in consumer law

 What we'll give you in return

Let's not be modest, our rewards package is one of the best out there. You'll get 28 days' annual leave, an interest-free season ticket loan, life assurance, and a generous pension scheme. We operate a wellbeing programme across all our sites - fancy fruit provided to the office twice a week – we do that as well!

We also have an active Social and Values Committee that organise events in and outside the office, giving you a chance to get to know other people within Which?

What else do you need to know?

  • This is a full time position – 35 hrs per week and we are happy to consider flexible working patterns
  • We are looking for those with a passion for doing right by the consumer and delivering excellent customer service

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and effectively tackle consumer detriment.

Click here to apply.