RTA Portal Paralegal

Manchester, Greater Manchester
Up to £17k
12 Jun 2018
12 Jul 2018
Practice area
Personal injury
Full time
Contract type

We are looking for enthusiastic, dynamic graduates/paralegals for a vibrant and energetic legal team within our Manchester office.  No experience is necessary although evidence of working in claims before would be advantageous. Full training will be provided.

Role Purpose

  • To process Portal claims in an efficient and effective manner through to conclusion. 
  • Taking advantage of the beneficial and supportive working environment and focused case management tools available.

Key Responsibilities:

  • Managing a caseload of RTA Portal claims using an automated, lean and efficient case workflow to achieve the best possible outcome for the client and the firm.
  • To select the most appropriate pre-defined case plan, at all key stages of the case.
  • To understand and meet stated operational measures for the role, to include (but not exclusively):
    • Billing
    • Cash collection
    • Case durations
    • Operational touch time
  • To adopt a culture of clear, consistent and full data provision within the working environment.
  • To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
  • Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
  • Ensure the confidentiality and security of all firm and client documentation and information.
  • Maintain high standards in the processing of client work, both in respect of professional standards and client care.
  • Maintain good professional working relationships with external institutions and organisations.
  • Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
  • Through training and other means, to keep fully up to date with relevant legislation and practice.

To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.

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