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Client Operations Manager

Employer
BWF Legal Recruitment
Location
Bishop's Stortford
Salary
£45000 - £55000 per annum
Closing date
15 Jul 2018
Reference
CB13294

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Practice area
Other
Contract type
Permanent
Hours
Full time
PQE
Not applicable
Position
Office management and administration, Other
Sector
Private practice

Job Details

A modern and dynamic Legal 500 law firm is seeking a Client Operations Manager. This role is unique within the Firm and will see you working closely with one of the Executive Partners in the firm's Private Client team. This role is responsible for implementing strategy, caseload management, operational and financial performance and ensuring a smooth and effective client journey.

Responsibilities will include, but not be limited to:

  • Work proactively with Partner and Private Client team to help achieve business goals

  • Review the Department's current processes and suggest changes and implement improvements where appropriate

  • Look at future strategy plans and what changes can be made to make the department run more efficiently

  • Support the department in building relationships with prospective and current clients and respond to all feedback

  • Ensure the accurate capture of data, preparation of reports and report these back to the Partner

  • Maintain a close working relationship with the Fee Earners within the Private Client department to continually deliver high quality customer service ensuring that Clients are always highly satisfied with the service provided

  • Monitor and advise on individual Fee Earning performances and make and implement changes where appropriate

Previous experience within a legal environment is essential. You should be commercially minded and be able to see opportunities to optimise the Private Client department and the Firm. You should be to demonstrate experience in driving and managing performance and the achievement of objectives against KPIs /SLAs.

If you have Operational management experience within a law firm and are looking to secure your next role in a progressive Firm that values opportunity and strong relationships with employees and clients alike, or seeking a new challenge full of prospect and variety then please contact me on 01279 464455 or christine@lawconsultants.co.uk

Company

BWF Legal is a niche recruitment agency committed solely to Legal Recruitment. Established since 1989 we have an enviable reputation for providing a fast, efficient service in a friendly and professional manner.

Recruiting for solicitors, lawyers, legal executives, conveyancers, paralegal, practice managers and accounts staff across all legal sectors and not restricted to residential property, commercial property, family, private client, wills trusts & probate, company commercial, immigration, court of protection, dispute resolutions, personal injury, employment, criminal, pensions and many others.

We focus on permanent and locum positions and work with senior partners to trainee legal executives our highly experienced consultants can help you obtain the right career move. Our aim is always to target live relevant vacancies rather than just simply sending your CV to every legal firm in your area.

If you are seeking a permanent career move we can help, please contact recruit@bwflegal.co.uk.  We can also support locum and contract positions at short notice if necessary for holidays, sickness, maternity and special projects etc. nationwide.

We are happy to advise if you are just considering the locum option and would like information on potential earnings etc.

Whether you are looking for an in-house position with a firm of solicitors or a position with a drafting firm BWF Legal has an extensive database of contacts and vacancies that could facilitate the right move for you.

 

Company info
Website
Telephone
01279 464455
Location
Suite 8
The Chestnuts
4 Stortford Road
Great Dunmow
Essex
CM6 1DA
United Kingdom

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