RTA Portal Team Leader
- Employer
- Simpson Millar LLP
- Location
- Manchester, Greater Manchester
- Salary
- up to £27,000
- Closing date
- 20 Dec 2018
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Job Details
RTA Portal Team Leader
Key Responsibilities:
- To lead a team of Portal fee-earners dealing with general personal injury claims (typically RTA).
- To select the most appropriate pre-defined case plan, at all key stages of the case.
- To understand and ensure that stated operational measures for the role are met by the team, to include (but not exclusively):
- Billing
- Cash collection
- Case durations
- Operational touch time
- Conducting transactional monitoring on team files and providing effective coaching.
- Managing a reduced caseload of out-of-portal EL/PL claims using an automated, lean and efficient case workflow to achieve the best possible outcome for the client and the firm.
- To adopt a culture of openness, together with clear, consistent and full data provision within the working environment.
- To adopt, promote and encourage a positive and hardworking culture within the department.
- To help identify continuous improvement to the operational function with regards to process, commercial and tactical practice
- Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow, under the overarching aim of reducing operational costs and shortening case duration times
- Ensure the confidentiality and security of all firm and client documentation and information.
- Maintain high standards in the processing of client work, both in respect of professional standards and client care.
- Maintain good professional working relationships with external institutions and organisations.
- Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
- Through training and other means, to keep fully up to date with relevant legislation and practice.
- To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.
Experience/ Knowledge/Qualifications
- Experience and a clear understanding of the PI Portal process
- Experience and understanding of RTA claims and the fee-earning environment
- Understanding and experience of key KPIs - billing, work throughput, case duration etc.
- Strong interpersonal skills
- Committed organised and dedicated – able to cope with pressure
- Team player
- Excellent IT Skills with the ability to work with a Case Management System, databases and normal office IP systems.
- Good knowledge and understanding of procedures and protocol
- Strong interpersonal skills
- A commitment to equal opportunities and diversity
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Company
Simpson Millar is a national law firm with over 500 staff and offices in Bristol, Cardiff, Kingston-upon-Thames, Lancaster, Leeds, Liverpool, London, Manchester, Morecambe and Southport.
Company info
- Website
- https://www.simpsonmillar.co.uk/
- Telephone
- 0808 278 9918
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