Legal Processing Unit – Operations Executive

Manchester, Greater Manchester
Up to £20,000
21 Nov 2018
21 Dec 2018
Practice area
Other, Personal injury
Full time
Contract type

Legal Processing Unit – Operations Executive (3 month FTC)
Up to £20,000 Depending on experience

Role Purpose:  To provide operational and data driven support and assistance to the LPU Management Team to enable the smooth and efficient running of the department.

Key Responsibilities:

  • To distil and distribute MI to colleagues, highlighting areas for focus.
  • To interrogate data and make recommendations based upon findings.
  • To understand the client journey and make recommendations for improvement.
  • To review system use with colleagues and make recommendations for improvement of both systems and the way in which it is used.
  • To provide data analysis.
  • To understand data sources and check data validity as required.
  • Where appropriate, to provide additional MI to enable appropriate measures to be put in place.
  • To identify and report back on issues affecting operational effectiveness and efficiency.
  • To promote and drive a culture of full and appropriate data provision within the LPU.
  • To assist in quality control and ensure that files are allocated to the right colleague.
  • To understand pre-defined case plans and make recommendations for improvement.
  • To monitor capacity and make recommendations on case allocation and recruitment needs
  • To understand stated operational measures for the role, to include (but not exclusively):
    • Billing
    • Cash collection
    • Case durations
    • Operational touch time
  • To adopt a culture of openness, together with clear, consistent and full data provision within the working environment.
  • To adopt, promote and encourage a positive and hardworking culture within the department.
  • To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
  • Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
  • Ensure the confidentiality and security of all firm and client documentation and information.
  • Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
  • To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.

Experience / Knowledge / Qualifications

  • Experience and a clear understanding of the PI Portal process
  • Understanding and experience of key KPIs - billing, work throughput, case duration etc.
  • Strong interpersonal skills
  • Committed organised and dedicated – able to cope with pressure
  • Team player
  • Excellent IT Skills with the ability to work with a Case Management System, databases and normal office IP systems.
  • Good knowledge and understanding of procedures and protocol
  • Strong interpersonal skills
  • A commitment to equal opportunities and diversity

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