Legal Processing Unit – Operations Executive (3 month FTC)
Manchester 
Up to £20,000 Depending on experience

Role Purpose:  To provide operational and data driven support and assistance to the LPU Management Team to enable the smooth and efficient running of the department.

Key Responsibilities:

• To distil and distribute MI to colleagues, highlighting areas for focus.
• To interrogate data and make recommendations based upon findings.
• To understand the client journey and make recommendations for improvement.
• To review system use with colleagues and make recommendations for improvement of both systems and the way in which it is used.
• To provide data analysis.
• To understand data sources and check data validity as required.
• Where appropriate, to provide additional MI to enable appropriate measures to be put in place.
• To identify and report back on issues affecting operational effectiveness and efficiency.
• To promote and drive a culture of full and appropriate data provision within the LPU.
• To assist in quality control and ensure that files are allocated to the right colleague.
• To understand pre-defined case plans and make recommendations for improvement.
• To monitor capacity and make recommendations on case allocation and recruitment needs
• To understand stated operational measures for the role, to include (but not exclusively):
  • Billing
  • Cash collection
  • Case durations
  • Operational touch time
• To adopt a culture of openness, together with clear, consistent and full data provision within the working environment.
• To adopt, promote and encourage a positive and hardworking culture within the department.
• To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
• Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
• Ensure the confidentiality and security of all firm and client documentation and information.
• Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
• To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.

Experience / Knowledge / Qualifications

• Experience and a clear understanding of the PI Portal process
• Understanding and experience of key KPIs - billing, work throughput, case duration etc.
• Strong interpersonal skills
• Committed organised and dedicated – able to cope with pressure
• Team player
• Excellent IT Skills with the ability to work with a Case Management System, databases and normal office IP systems.
• Good knowledge and understanding of procedures and protocol
• Strong interpersonal skills
• A commitment to equal opportunities and diversity

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