EL/PL Portal Fee Earner
Manchester​
up to £20,000​

Role Purpose:  To process Portal claims in an efficient and effective manner through to conclusion.  Taking advantage of the beneficial and supportive working environment and focused case management tools available.

Key Responsibilities:

• Managing a caseload of EL / PL Portal claims using an automated, lean and efficient case workflow to achieve the best possible outcome for the client and the firm.
• To select the most appropriate pre-defined case plan, at all key stages of the case.
• To understand and meet stated operational measures for the role, to include (but not exclusively):
  • Billing
  • Cash collection
  • Case durations
  • Operational touch time
• To adopt a culture of clear, consistent and full data provision within the working environment.
• To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
• Support the continuous improvement and ongoing development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
• Ensure the confidentiality and security of all firm and client documentation and information.
• Maintain high standards in the processing of client work, both in respect of professional standards and client care.
• Maintain good professional working relationships with external institutions and organisations.
• Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
• Through training and other means, to keep fully up to date with relevant legislation and practice.
• To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.

Experience / Knowledge / Qualifications

• Experience and a clear understanding of the PI Portal process
• Understanding and experience of key KPIs - billing, work throughput, case duration etc.
• Strong interpersonal skills
• Committed organised and dedicated – able to cope with pressure
• Team player
• Excellent IT Skills with the ability to work with a Case Management System, databases and normal office IP systems.
• Good knowledge and understanding of procedures and protocol
• Strong interpersonal skills
• A commitment to equal opportunities and diversity

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