EL/PL Portal Team Leader

Manchester, Greater Manchester
21 Nov 2018
21 Dec 2018
Practice area
Other, Personal injury
Full time
Contract type

EL/PL Portal Team Leader

Key Responsibilities

  • To lead a team of Portal fee-earners dealing with general personal injury claims (typically EL / PL).
  • To select the most appropriate pre-defined case plan, at all key stages of the case.
  • To understand and ensure that stated operational measures for the role are met by the team, to include (but not exclusively):
    • Billing
    • Cash collection
    • Case durations
    • Operational touch time
  • Conducting transactional monitoring on team files and providing effective coaching.
  • Managing a reduced caseload of out-of-portal EL/PL claims using an automated, lean and efficient case workflow to achieve the best possible outcome for the client and the firm.
  • To adopt a culture of openness, together with clear, consistent and full data provision within the working environment.
  • To adopt, promote and encourage a positive and hardworking culture within the department.
  • To help identify continuous improvement to the operational function with regards to  process, commercial and tactical practice
  • Support the continuous improvement and on-going development of an automated, lean and efficient case workflow,  under the overarching aim of reducing operational costs and shortening case duration times
  • Ensure the confidentiality and security of all firm and client documentation and information.
  • Maintain high standards in the processing of client work, both in respect of professional standards and client care.
  • Maintain good professional working relationships with external institutions and organisations.
  • Adhere to and to promote compliance to the professional Code of Conduct; to the firm’s policies, practices and procedures as set down in the firm’s Office Manual; to legislation applicable to the profession and to any relevant quality standards.
  • Through training and other means, to keep fully up to date with relevant legislation and practice.

To assist in the smooth transition of cases (‘right file, right fee-earner’) in particular by identifying any cases which might be subject to a non-fixed costs regime that could be dealt with in a more profitable area.

Key Skills

  • Experience and a clear understanding of the PI Portal process
  • Experience and understanding of EL/PL claims and the fee-earning environment
  • Understanding and experience of key KPIs - billing, work throughput, case duration etc.
  • Strong interpersonal skills
  • Committed organised and dedicated – able to cope with pressure
  • Team player
  • Excellent IT Skills with the ability to work with a Case Management System, databases and normal office IP systems.
  • Good knowledge and understanding of procedures and protocol
  • Strong interpersonal skills
  • A commitment to equal opportunities and diversity

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