Investigation Officer (Caseworker)

England, West Midlands, Birmingham
£30849 - £36293 per annum
07 Jan 2019
04 Feb 2019
Charlotte Robins
Practice area
Full time
Contract type

What's in it for me?

  • Engage with regulated firms and individuals as well as members of the public.
  • Showcase your customer service skills, delivering quality work to deadlines.
  • Work collaboratively with areas of our organisation such as Legal and Enforcement, Authorisation and Intelligence and Forensics, to take action to protect the public.
  • Attend an intensive, structured induction programme with dedicated one-to-one support and guidance throughout your probation period.
  • A rolling in-depth training program where you can develop and refine your analysis and investigation skills.
  • Variety; no one case will be the same.

Your role

Acting in the interest of the public and the profession, Investigation Officers are at the forefront of investigating reports about misconduct and making sure those firms work to the highest ethical and professional standards.

In the role of a desk-based Investigation Officer, you will be responsible for managing a caseload of varying complexity across a multitude of legal areas; investigating reports about misconduct and regulatory breaches.

Owning and managing your workload, you will collate and analyse detailed information to get to the heart of the matter to make decisions on what action is be taken, if any. You will prioritise and progress your cases according to risk and will be responsible for updating the subject individual and complainant about the progress of your investigation.

With previous experience of working in an investigatory role or within a law firm you will be an accomplished caseworker, delivering quality results in a timely fashion. You be proficient in drafting complex documents to a high standard and you will have a good understanding of the legal profession.

If you are legally qualified and working within the profession and are looking for a change or further career prospects, you will enjoy the responsibility to make decisions relating to the outcomes of cases and use your working knowledge and expertise of the law, to give advice to others within your team. You will have opportunity to further develop your application of the law and your understanding of our code of conduct.

What we're looking for

  • Experience of leading complex cases and investigations, making fair, proportionate decisions.
  • Effective case management skills with ability to work to stretching targets and competing demands.
  • Excellent communication skills, both verbally and in writing to differing types of stakeholders.
  • Proven ability of handling changing priorities and working well both autonomously, and as part of a team.

We welcome applications from a wide range of experience and expertise, including:

  • Legal profession
  • Regulatory sector
  • Investigations

We have a number of permanent vacancies as well as the potential for fixed term contract positions.

Please make sure that your application clearly demonstrates how you meet the knowledge, skills and experience requirements of the role.

Telephone interviews for this role will take place between the 28 and 30 of January.

Should you be successful at this stage you will be invited to attend a face to face, competency-based interview and technical assessment in the following weeks.

The start date for this role will be Monday 1 April 2019.

Previous applicants to this role in the last 6 months need not apply.