Legal Services Manager

Legal Services Manager for well respected organisation & a culture of putting the customer at the heart.

Your new company
Working for a forward thinking, extremely well respected organisation, and a culture of putting the customer at the heart of their business is essential at all times.


Your new role
The Legal Services Manager manages a team of Legal Assistants in the management of legal cases. Cases are managed in-house by the team, with only the more complex cases or out of jurisdiction cases being passed to external practices.
This is a fixed term role until Jan 2020 with the possibility of becoming permanent after this date due to a role being created/expansion.

• Managing a team of Legal Assistants and Senior Legal Assistants to handle a varied ledger of Money Claims, Return of Goods, Charging Orders, Attachment of Earnings, Bankruptcy's, innocent purchasers and defended matters (Small Claims / Fast track / Multi Track) and other bespoke matters
• Compiling a number of reports on a weekly and monthly basis in relation to cases referred to and action by the Customer Operations Legal team
• Attending, chairing and taking minutes at a number of high level management meetings on a regular basis and bringing the relevant information to them. Completing a number of actions resulting from meetings
• Liaise with external agencies, solicitors, and internal senior management
• Allocation of new cases received to individual team members dependent on their skills and experience
• Recruitment & selection of new staff members, monitoring new starters during their probation period, conducting appraisals, providing constructive feedback and setting objectives/targets
• Performance management of staff where necessary, identifying training needs and co-coordinating

team annual leave

• Ensuring absolute compliance with TCF principles and FCA regulations
• Ensuring total adherence to Data Protection Act regulations
• Always ensuring all activities are undertaken in accordance with the companies published policies and procedures

What you'll need to succeed

• Management experience within a Civil Litigation environment.
• Experience of Case management systems
• A very high level of accuracy combined with an excellent knowledge of Excel and other Microsoft packages
• Ability to prioritise tasks
• Confidence on the telephone with difficult customers and a variety of different agencies, courts solicitors and management
• Experience in handling defended debt recovery matters including but not limited to Money Claims, Return of Goods, Innocent Purchaser claims and Bankruptcies
• Practical yet methodical working manner
• Law degree or equivalent level of qualification or experience
• Experience of court procedure in regard to civil claims. In particular, defended money claim, return of goods, bankruptcies and innocent purchasers
• In depth knowledge of Data Protection requirements
• Strong communication and leadership skills and the ability to work under pressure whilst aiming towards and monitoring monthly and annual targets

What you'll get in return
Working for a forward thinking, extremely well respected organisation, and a culture of putting the customer at the heart of their business is essential at all times.
Generous salary and benefits package


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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