Mortgage Mis-Selling Team Leader - York

Team Leader - Mortgage Mis-Selling

York

Salary - DOE

My client is a specialist Law Practice based in the picturesque city of York, they firm have a solid reputation and feature in the Legal 500 as well as being Law Society accredited, a member of AvMA and Lexcel accredited. They are currently have an opening for a Team Leader to join our growing mortgage

The Role:

As a team leader you need to be dedicated, motivated with a desire to deliver. You will report to the Operations Manager and be responsible for managing the daily activity as well as ensuring the team delivers first class service to clients and the areas of the business they support.

Key Accountabilities:

• Progress a reduced caseload of Cavity Wall Insulation claims in an efficient and effective manner.
• Provide line management to a team of fee earners to ensure claims progress in an efficient and effective manner addressing any team and individual performance issues.
• Ensure that the team objectives are met and team targets achieved.
• Train and develop fee earners to ensure quality of client outcomes ensuring all issues are addressed and development actions are implemented in a timely manner through monthly 121s.
• Lead and support the identification of continuous improvement opportunities within the team and liaise with management to build team capability through effective deployment of new working practices, systems, processes and behaviours.
• Lead by example to ensure business change is fully embedded.
• Assist the Operations Manager in analysing and driving performance in the team.

Person Specification:

• Strong communications skills and excellent time management.
• Pro-active, positive and enthusiastic in periods of change.
• Commitment to deliver excellent client and operational outcomes.
• Enjoys taking accountability for objectives and measures.
• A willing coach to work with fee earners to develop new ways of working.
• Resilient and leads by example when faced with set-backs
• Part 7 litigation experience

If this is a role that sounds of interest to you, please send your CV across to Simon at Clayton Legal on the link provided or alternatively call Clayton Legal to enquire about other opportunities. Please ensure before applying you have the prerequisite experience outlined above.

Clayton Legal recruits for law firms and In-House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.