Senior Legal Helpline Advisor

Location
Bristol
Salary
£28k - 43k per year
Posted
18 Jul 2019
Closes
24 Jul 2019
Ref
JO0000018807
Contact
Grist Personnel Ltd
Hours
Full time
Contract type
Permanent

Senior Legal Helpline Advisor - A central Bristol law firm requires a Senior Legal Helpline Advisor. The successful person will, ideally hold an LPC, have a law degree and substantial experience of providing advice across a number of legal areas. The Senior Legal Helpline Advisor role will suit someone looking to build on and expand their breadth of legal knowledge and develop their supervisory and management skills.
The Senior Legal Helpline Advisor will be required to continually learn; research and improve their legal and communication skills and will share information, knowledge and experience with colleagues in a supportive environment.  Initial and on-going training will be provided.
Duties/Responsibilities:
• Provide clear, concise legal advice to people from a variety of backgrounds over the telephone
• Ensure accurate noting on Filestream
• Keeping knowledge up to date and attending training as and when required
• Administration and reporting to Insurers
• Complying with agreed service standards
• Supervising, training and mentoring other members of the Advice team
• Liaising with Insurer clients as required
• TQR reviews of advice calls and feeding back to manager and/or staff
Skills/Competencies required:
• Must have an excellent telephone manner
• Good attention to detail
• The ability to remain calm while thinking on your feet
• Team player
• Ability to use own initiative and work to strict deadlines
• Excellent written and verbal communication skills;
Minimum Experience/ qualification:
• Substantial legal experience in a variety of legal fields
• You must have a law degree or equivalent qualification
• LPC or BVC desirable
• Supervisor experience
•  The ability to remain calm while thinking on your feet
Salary to £43,000