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Junior Complaints Assistant

Employer
Gemini Recruitment
Location
Harrow, London (Greater)
Salary
£16,000 - £20,000 per annum, based on experience
Closing date
6 Sep 2019

View more

Practice area
Risk and compliance
Contract type
Permanent
Hours
Full time
PQE
Not applicable
Position
Legal assistant, Other
Sector
Private practice

Job Details

Our client, a leading Legal 500 law firm with offices across the UK  are urgently seeking a Junior Complaints Assistant to support their Risk and Compliance team based at their Head Office, Harrow On the Hill, Middlesex.

Main duties of the role:

  • Liaising with Fee Earners and Directors about new and pending complaints. Ensuring deadlines are being followed and responses are being conducted correctly.
  • Support Directors with Client Care; Complaints Handling Queries.
  • Assist with the Delivery of Training to New Starters; Directors; Individuals on Complaint Handling; Client Care; Complaint Handling Trends.
  • Primary contact for all complainants whilst complaint is pending with Duncan Lewis or LeO. Ensuring clients are kept up-to-date with their complaint.
  • Administratively support  the company’s risk and compliance team with client care or complaint related matters.
  • Discuss and suggest appropriate remedies / compensation to complaint where required.

Key Skills Required:

  • Excellent organisational skills, with the ability to prioritise tasks and manage time effectively.
    Good analytical and problem solving skills.
  • The ability to work well under pressure with particular attention to detail.
  • Excellent customer care and communication skills (both verbal & written).
  • Ability to work well as part of a team and use own initiative.
  • Excellent IT skills with good ability to process information using relevant software.

If you meet the above criteria and are keen to develop your career further, apply now.  Every application will be considered.

Note: By applying to this vacancy you give Gemini Recruitment Services Limited permission to submit your CV to the hiring company.

Company

Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK.

Our primary aim is to deliver a quality bespoke service to our clients. We are currently handling the careers of a number of experienced legal professionals ranging from legal support staff to Solicitors. Our clients are based across the country and have vacancies covering numerous areas of law. If you are looking for your first job or want to move up the career ladder, we can help.

The recruitment process will fully comply with GDPR and other applicable laws.   Background checks including CRB / DBS checks will establish your eligibility to work in the UK and suitability to the role.

Company info
Website
Telephone
020 3633 2336
Location
4 Maddox St
London
UK
W1S 1QT
GB

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