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Investigation Officer (Caseworker)

Employer
Solicitors Regulation Authority
Location
England, West Midlands, Birmingham
Salary
Up to £34000 per annum + 3% flex fund; gym membership; pension
Closing date
22 Sep 2019
Reference
2655

View more

Practice area
Regulatory
Contract type
Permanent
Hours
Full time
PQE
Not applicable
Position
Other
Sector
Public sector/Charities

Job Details

What's in it for me?

  • Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public.
  • Showcase your customer service skills, delivering quality work to deadlines.
  • Work collaboratively with areas of our organisation such as Legal and Enforcement, Authorisation and Intelligence and Forensics.
  • Attend an intensive, structured induction programme with dedicated one-to-one support and guidance throughout your probation period.
  • A rolling in-depth training program where you can develop and refine your analysis and investigation skills.
  • Variety; no one case will be the same.

Your role

Acting in the public interest, Investigation Officers are at the forefront of investigating reports about misconduct.

In the role of a desk-based Investigation Officer, you will be responsible for the assessment and identification of risk. You will focus on the most serious issues and manage a caseload of varying complexity across a multitude of legal areas.

Owning and managing your workload, you will collate and analyse detailed information to get to the heart of the matter to make decisions on what action is be taken. This may be constructive engagement over the telephone with those who take prompt remedial action or moving towards taking formal enforcement action.

You will prioritise and progress your cases according to risk and will deliver a positive customer experience throughout the process. This will include updating the subject and complainant about the progress of the investigation.

With previous experience of working in an investigatory role or within a law firm you will be an accomplished caseworker, delivering quality results, high levels of customer service and proportionate decisions in a timely fashion. You will be proficient in drafting complex documents to a high standard and you will have a good understanding of the legal profession.

If you are legally qualified and working within the profession and are looking for a change or further career prospects, you will enjoy the responsibility to make decisions relating to the outcomes of cases and use your working knowledge and expertise of the law, to give advice to others within your team. You will have opportunity to further develop your application of the law and your understanding of our enforcement strategy and our new standards and regulations.

What we're looking for

  • Experience of leading complex cases and investigations, making fair, proportionate decisions.
  • Effective case management skills with ability to work to stretching targets and competing demands.
  • Excellent customer experience and communication skills, both verbally and in writing to differing types of stakeholders.
  • Proven ability of handling changing priorities and working well both autonomously, and as part of a team.

Applications are welcome from a wide range of experience and expertise, including:

  • Legal profession
  • Regulatory sector
  • Investigations

We also welcome applicants who may be looking to achieve a balance between your personal and professional life. We are happy to discuss scope for flexible working arrangements prior to interview.

  • If you would like to discuss the role, our culture or scope to work flexibly, we can arrange for this to happen - contact us to arrange a chat, in confidence at
  • We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference.

How to apply

Please make sure that your application clearly demonstrates how you meet the knowledge, skills and experience requirements of the role as detailed in the job description.

We advise that your responses to the criteria are kept to no more than 400 words per answer.

Next steps

Should your application be successfully shortlisted you will be invited to participate in a telephone interview which will take place the week of the 30 September 2019.

If you are successful at this stage you will be invited to attend a face to face, competency-based interview and technical assessment in the following week.

The start date for this role will be Monday 2 December 2019.

Company

Outstanding people are at the heart of our organisation. It is through them that we achieve our aim - to give the public full confidence in the solicitors' profession.

We recognise and reward achievement, providing a working environment which allows people to develop their skills and fulfil their potential.

Our diverse departments attract a wide spectrum of people from various specialisms - there is no single route into a career at the SRA.

Whatever your background, you can be sure that a career at the SRA will provide you with challenging and enjoyable work.

Our work is varied, challenging, interesting and highly rewarding.

Company info
Website
Location
The Cube,
199 Wharfside Street,
Birmingham,
B1 1RN
United Kingdom

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