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Legal Assistant/Client Relationship Executive

Employer
Douglas Scott Legal Recruitment
Location
England, Greater Manchester, Manchester
Salary
£18000 - £22000 per annum + Good Package
Closing date
20 Nov 2019
Reference
RMC55906

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Practice area
Other
Contract type
Permanent
Hours
Full time
PQE
Not applicable
Position
Paralegal, Legal assistant
Sector
Private practice

Job Details

My client is a fortune 500 company with over 60 offices in 20 countries and they are looking to recruit a Legal Assistant/Client Relationship Executive for a role in the firms Manchester office.

This position is to develop relationships through the provision of excellent customer service, with an aim to increase referrals and repeat work to the business which includes legal areas such as Litigation, Employment & Regulatory law

Main Duties;

* Acting as first point of contact for clients contacting the department.
* Assessing the requirements of the client and making referrals to an appropriate solicitor.
* Collating / maintaining required documents/information from the client to assist the solicitor in considering their case.
* Liaising with the client to understand the nature of their business and legal requirements in order to assist in recommending other services which may be immediately required or which may assist the client in the future.
* Liaising with the client throughout the period of their instructions to Markel Law in order to assure that the client is receiving the level of service they may expect.
* Liaising with the solicitor throughout the period of the client's instructions in order to ensure that the client is receiving the right level of service and to consider if there are other matters with which the client may be assisted.
* Providing feedback and data analysis reports to management.
* Maintaining information from clients within the client relationship management software.
* Assessing what marketing/training/informative material would be of interest to clients and working with the marketing department to ensure that the targeted marketing/training/informative material is provided.
* Maintaining an on-going relationship with clients after the conclusion of their instructions.

Arrtibutes Required;

* Excellent written and oral communication skills.
* Good working knowledge of Microsoft Office.
* Experience of working in or with the professional services sector.
* Previous experience in a sales-driven, client relationship development role.
* CRM-systems experience, familiar with sales data analysis and reporting.
* Experience in successfully managing customer complaints and queries.


If you have around 12 months experience, ideally, within a legal environment and are looking for a new challenge in your career and to gain more responsibility , then please apply today!

Salary Neg. dep on experience

Please contact Ryan McNamara, Legal Recruitment Consultant, to discuss the role in more detail or apply through the vacancy for immediate consideration.

Douglas Scott are a legal recruitment expert and the UK's leading law firms trust us with their legal vacancies. We are a regulated recruitment consultancy and will discuss this role and seek your approval before submitting an application directly to the decision maker.

Please see our website www.douglas-scott.co.uk for more North West legal positions.

Company

Douglas Scott Legal Recruitment are multi-award winning legal recruitment experts.

Our business – put simply – is to remove the pain points candidates may otherwise experience on their journeys.
Sure, we act for legal professionals of all levels making lateral moves, taking steps up the ladder or looking for contract legal opportunities.
And yes we can boast a network of connections that spans nationwide private practice, the UK’s in house legal departments and now the Middle East, Asia and the Far East.
But we are the only REC and APSCO affiliated legal recruitment specialist with an ISO9001 accredited quality management system and the Investors In People Gold Standard award.
And by externally validating our day to day activities in the wider business community we have been able to place customer experience at the heart of our business proposition.
Which means people like dealing with our team – a very experienced, settled and happy bunch they epitomise the Douglas Scott brand personality and will demonstrate a genuine interest in you and your career.      

 

 

 

Company info
Website
Telephone
0161 233 6360
Location
Douglas Scott Legal Recruitment
No1 Spinningfields
1 Hardman Square, Spinningfields
Manchester
Greater Manchester
M3 3EB
GB

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