FNOL Handler | North Manchester
A fantastic opportunity to join a growing law firm based in North Manchester who are looking for experienced Motor Claims Handlers to join their clients FNOL (First Notification of Loss)
As a Claims Handler, you will be taking new Motor claim notifications via telephone, ensuring all relevant details are captured accurately and the claim progresses appropriately.
*Handle a high volume of Inbound telephone calls from customers who have recently experienced a loss due to a motor accident.
*Obtain full facts and circumstances of the claim, gathering all required information and recording this accurately onto the relevant system and database.
*Identify and fast track any potential high value claims to the correct teams.
*Act as the main point of contact for all our customers queries and updates during the ongoing claims process.
*Dealing with challenging calls professionally and efficiently.
*Effectively manage and resolve complaints.
*Ensure workloads are completed and delivered by required deadlines and to the required quality standard working in line with FCA compliance and best practice.
*Excellent problem solver.
*Excellent communication skills
*Ability to communicate across all levels in a professional and efficient manner.
*Performs tasks efficiently with speed and accuracy.
*Goal orientated with proven experience at succeeding in a targeted environment.
*Have a good understanding of Motor Insurance with at least 1 years working experience in the industry.
*Able to demonstrate experience working successfully within a contact centre environment.
*Competent in handling and working through customer complaints displaying empathy and patience at all times.
If this role is of interest, please call Ellie Sedgwick on 01772 259 121 or forward your most recent CV to firstname.lastname@example.org.
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