My clients are currently seeking an applicant to manage the operational aspects of the business and manage our existing clerking team to ensure prompt delivery of instructions, collection of payments for invoices and allocating both court and paper based instructions to our advocates. A Head Clerk to assume full responsibility for effectively managing processes behind the receipt of instructions, payment of invoices and data accuracy/MI. As well as managing the existing clerking team, along with the workload and priorities of our advocates, the successful candidate will provide operational support to the fee earning team, including management of invoices, chasing aged debt, maintaining up to date spreadsheets and monitoring SLA compliance.
The successful applicant will be pivotal to attracting and securing new work though effective networking and developing long-lasting relationships with clients. The ideal candidate for the position must be a team player: they will be organised, detail oriented and an excellent verbal and written communicator.
They will have a strong work ethic, excellent problem solving skills and be comfortable working in a fast-paced and dynamic work environment. Responsibilities shall include: • Managing and directing the daily workload and priorities of the clerking team and advocates; • Providing guidance to the existing clerking team on allocating novel instructions to advocates, taking into account availability, product type, skill-set and experience; • Liaising with clerks, advocates and fee-earners to ensure awareness of and compliance with obligations, dates and timescales recorded in the diary; • Maintaining oversight of key dates in respect of any deadlines placed on instructions received; • Act as a key point of contact between the team and Pure Legal Limited, as well as other areas of the business; • Provide updates, information and guidance from Pure Legal Limited, as well as other areas of the business, that will impact the fee earning team, such as new product types, feedback etc; • Estimating, negotiating fees and agreeing fees for work, as requested; • Conditional Fee Agreement management, where appropriate; • Identifying and chasing aged debt; • Identifying troublesome debt and discussing with senior management; • Assisting senior management and Clerks with resourcing planning for the business; • Assisting Clerks with various aspects of the day to day allocation of instructions; • Using our case management system to record key dates; • Generating Management Information (MI) reports from the case management system; • Maintaining spreadsheets and data on case instructions to ensure they are up-to-date and accurate at all times; • Identifying and securing new work opportunities, both internally and externally; • Marketing and developing Advocate’s work to ensure consistent supply of work; • Establishing and maintaining good relationships with clients; • Attending events to network with potential clients and attract new business; • General administrative and business management activities; • Ensuring compliance with the SRA Code of Conduct 2011 and/or Bar Standards Board Handbook.
COMPETENCIES • Excellent timekeeping and attendance. • Excellent telephone skills. • Ability and desire to learn new systems – in-house training given. • Attention to detail when updating case management system and spreadsheets. • Ability to be proficient at all times, ensuring correspondence such as; letters, emails and telephone calls are actioned/compiled in a professional manor. • Negotiation and persuasion. • Excellent organisational and problem-solving skills. • Successful networking skills. • Exceptional IT skills – Word, Excel and Outlook. • Flexible and able to prioritise tasks appropriately. • Ability to work under own initiative and as part of a team is essential. • Discreetly handle confidential, and often sensitive, information. • Able to support the business all round when required. • Good team work ethos.
EXPERIENCE • Legal qualifications, e.g. degree and/or previously called to the bar would be desirable but not essential. • Experience within a similar role desirable • Knowledge of the industry advantageous. • Personality and Tenacity essential.
BENEFITS • Competitive basic salary • 25 days annual leave plus bank holidays • Birthday off • Additional day off over Christmas. • “Me time” – 8 hours for use across the year. • Staff referral Bonus • Pension • Employee Assistance programme. • Training and progression opportunities . • Water front office with a stunning view. • Accessible to public transport
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Ability to commute/relocate:
- Liverpool, Merseyside: reliably commute or plan to relocate before starting work (required)
- legal clerking: 1 year (required)