We are recruiting for Investigation Officers in our general supervision team.

We receive thousands of reports every year raising allegations of misconduct and regulatory breaches against those we regulate. Serious matters requiring further investigation are passed on to our general supervision team.

As an Investigation Officer in this team, you will focus on the most serious issues and manage a caseload of varying complexity, across a multitude of legal areas. Delivering a positive customer experience throughout the process, you will:

• collate and analyse detailed information to get to the heart of the matter
• regularly update the subject and complainant about the progress of the investigation.
• resolve cases through constructive engagement or enforcement action

Read more about our approach to enforcement here.

There is a full role profile and additional information pack attached at the bottom of this advert which provides further information on the department, the role and what we offer. You can also find a 'day in the life of' to gain insight into the role from the perspective of an Investigation Officer.

What we're looking for

• Considerable, practical and comparable experience of managing complex cases or undertaking complex investigations, leading to proportionate outcomes
• Excellent written communication skills; with significant experience of drafting complex documents to a high, professional standard
• Effective case management skills with the ability to prioritise competing demands and work to stretching targets
• Demonstrable experience of influencing and constructively challenging internal and external stakeholders
• Proven ability of working well both autonomously, and as part of a team
• Demonstrable experience of engaging with and delivering a positive experience for a diverse range of customers

Applications are welcome from a wide range of experience and expertise including those with experience of working in the legal profession, other regulators, casework or investigation roles.

What's in it for you?

• Protect the Public and enforce high professional standards by engaging with regulated firms and individuals as well as members of the Public
• Variety of case holding. No one case is the same.
• Work collaboratively with other areas of our organisation such as the Legal and Enforcement, Authorisation, Intelligence and Forensic Investigation teams
• A rolling in-depth training program where you can develop and refine your analysis and investigation skills

There are opportunities to develop your career and progress within the department, either in an enhanced investigation role or in a management capacity. We have specialised investigation teams that focus on the most complex and high-profile matters, and when there is a need to intervene into the practice of a firm.

Useful and additional information

There is a Role Profile, Information Pack, and 'Day in the life of' an Investigation Officer attached at the bottom of the advert on our website.

We are currently advertising this opportunity on a full or part time basis. Please apply according to your preference. Part time hours would allow for 21-35 hours per week, working across 3 days

We have moved to a hybrid working model which means our staff will split their time between working in the office and working from home. Typically, staff will be expected to come into the office once to twice a week.

If you have any questions that aren't answered in the advert, additional documents or our website, you can contact us via:

To apply

Please use the apply button at the bottom of the advert on our careers page.

You will need to upload a CV and provide evidence of your knowledge, skills and experience and how they specifically relate to key requirements of the role. The responses you provide in the application form will be used to shortlist your application. Answers to each criterion are to be kept to 300 words.

To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages.

Closing date for applications is 27 September at 08:00.

Assessments will take place week of 4 October.

Interviews will take place week of 11 October.

Our staff are currently working from home and assessments and interview are being conducted remotely. If your application is successful one of the team will be in touch to let you know what to expect.

Previous applicants to this role within the last six months need not re-apply.