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Claims Handler FTC

Hays Legal
Wales, Newport
Closing date
18 Nov 2021

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Practice area
Contract type
Full time
1 year, 2 years, 3 years, 4 years
Private practice
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Job Details

Claims Handler with leading law firm - Newport and Hybrid working

Your new firm
Our client is a leading and international law firm, having received numerous awards, with over 2,500 employees. They are currently looking for a Claims Handler to join their Motor Injury team, based in Newport but with Hybrid working available. This 12 month fixed term contract is an incredible opportunity to work within a successful environment, and develop your career with potential progression. For the right candidate there is the possibility that the role will be extended and/or made permanent.

Your new role
You will complete comprehensive training for this role and work within the firms motor injury team, alongside and supported by industry experts. You will interact with a range of clients on a daily basis, negotiate claims for liability and damages in cases within authority limits, as well as be responsible for:

  • Complying with internal and external service level agreements
  • Recording timely and accurate management information
  • Hit individual financial targets (which are set based upon work type, charging basis and experience)
  • Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
  • You will be required to handle confidential information in line with the firm's data security protocols

What you'll need to succeed
As this role provides in-depth support and training, the only essential experience that is required is interacting with and assisting customers, such as having worked in a call centre or as a customer assistant. Claims handling experience is not required but would be considered a bonus. Strong IT, organisation and communication skills will also be important.
What you'll get in return
This is an incredible opportunity to develop your career in a supportive and successful environment, with potential to progress in the future. You will also receive a competitive salary and a range of other bonuses. Please contact Rachel Trew at Hays Legal for further information on this opportunity.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at


Specialist Knowledge
Network of Experts

Hays Legal provides an integrated recruitment solution to the UK's Legal and Company Secretarial sectors. Working across a nationwide network of offices, we offer employers and jobseekers a highly specialised recruitment service for permanent and interim positions across all business sectors, skill sets and levels of seniority.

We have a proven track record spanning almost 20 years in all areas of Legal and Company Secretarial recruitment, from one-off contingency requirements through to large-scale recruitment campaigns and wider employee management solutions.

We offer confidential, expert advice on job opportunities, compensation, business plans and exit strategies pertinent to professionals considering a move. We have the ear of key decision makers across all our clients and we have been instrumental in introducing and placing hundreds of fee earners and company secretaries into a vast array of organisations. From blue chip corporates, national and international firms through to niche practices, we have deep knowledge of the legal company secretary market.

If an organisation has strategic growth plans or needs incisive market analysis, we are often consulted as a first point of contact.

Understanding your needs

Whether you are looking to progress your career as a lawyer, legal executive, paralegal or company secretary, Hays' unparalleled recruiting expertise will assist you realising your career potential by finding you the right role at the right time.

Our consultants have an expert knowledge of the legal jobs market within UK and internationally. We aim to work closely with you and build a thorough understanding of your goals and aspirations through discussions and meetings.

We will:
- work with you to refine your CV
- offer guidance on how to improve your prospects
- provide insight into the sulture and expectations of the organisation to ensure you are well prepared throughout the interview process
- guide you through any job offer discussions, acting as your representative to ensure your interests are looked after

To find out more about currently available jobs or for advice on your recruitment needs visit or contact your local Hays office.

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United Kingdom
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