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Victim Services Manager

Crown Prosecution Service (CPS)
Birmingham and Liverpool
£33,670 - £35,500
Closing date
14 Jun 2024

Job Details

The Crown Prosecution Service (CPS) is recruiting victim services managers in Birmingham and Liverpool. If you’re looking for a role where you can make a real difference at the heart of the criminal justice system, this is an opportunity for you.

About the Crown Prosecution Service

At the Crown Prosecution Service, we’re responsible for the independent and effective prosecution of crime across England and Wales. Our work is supported by over 7,000 colleagues who think objectively, act professionally, show the upmost respect for others and continually strive for excellence.  

We’ve recently launched our victim transformation programme, a key priority that focuses on improving victims' experience through the criminal justice process. We aim to offer more transparency about our role, enhanced communication, and dedicated research to continuously improve our services.

About the role

Victim services manager is a new role introduced to support our transformation programme. You lead a team providing an enhanced service to victims of crime, offering guidance to ensure we’re communicating accurately, empathetically and consistently. Your expertise helps us to develop and streamline our policies, driving through strategic changes to improve our efficiency. You build positive relationships with partner agencies and community groups, engaging with them to identify opportunities for improvement.

About you

Your work ensures that we deliver a high-quality service and maintain victims’ confidence in the justice process. You manage sensitive and challenging conversations with empathy, integrity and professionalism. Your experience of building relationships with a diverse range of stakeholders helps to develop our policies and increase engagement. You must be 18 or over to apply.

About our benefits

At the CPS we pride ourselves on providing benefits that ensure our employees’ needs are central. We want to ensure you can thrive at work and home, offering support to achieve a balance. This includes flexible working hours, flexibility to support caring responsibilities and a family friendly approach to work. We also offer a range of benefits including:      

  • flexible and family-friendly working          
  • competitive salary       
  • Civil Service pension, with an average employer contribution of 27%      
  • 25 days leave, rising to 30 days after 5 years’ service, plus bank holidays        
  • 3 days paid volunteering leave          
  • 1 extra privilege day for the King’s birthday 
  • £350 a year individual learning budget            
  • wellbeing support and counselling      
  • Cycle2work scheme
  • high street retailer offers and discounts.   

Do you have the skills to help us deliver this wide-ranging victim transformation programme?

Find out more and apply today.


At the Crown Prosecution Service we’re responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wales the nature and diversity of cases we advise on and prosecute means our work is often challenging and complex.

Our service employs almost 7,000 individuals who think objectively, act professionally, show the upmost respect for others and continually strive for excellence.

We offer you the opportunity to have a very real impact on society, the freedom to use your judgement and the chance to experience both challenging and varied work.

All in a supportive environment that is invested in seeing you make the most of your life inside work and out.

Company info
Crown Prosecution Service (CPS)

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