Working at Guinness

workingatguinness

 

The Guinness Partnership is a customer-focused, national organisation, providing housing and care services across England. We were established in 1890 to make a positive difference to people’s lives, and today we own and manage around 65,000 homes, providing services to more than 140,000 customers. 

We’re here to improve people’s lives – and create possibilities for them. We do this by providing as many high-quality new homes as possible and by providing great housing and care services. This vision has been a guiding force since we were founded over 130 years ago and drives us to be the best we can be. 

Our Guinness Behaviours underpin everything we do.

 

guinnessbehaviours

 

Deliver great service 

​​We listen to our customers; we make our customers' priorities our priorities; we value and respect our customers and make them feel important to us every time we talk to them. We keep our promises and always do what we say we are going to do when we say we are going to do it. We respond quickly when things go wrong and keep our customers informed. 

Work together 

We recognise the importance of communication with our customers and each other as central to our success. We understand that listening is key to effective communication and work together to find answers. We manage ourselves and others to be and do our very best. We are accessible, approachable and able to see things from others' point of view.

Do things well

​​We set high standards and live up to them. We get results and continually look for ways to improve. We manage finance and risk to make the best use of our resources and deliver value for money.

Take responsibility

We own what we do and hold ourselves accountable for Guinness’s success. We provide a 'one organisation' experience and don't blame colleagues or other services if things go wrong. We take responsibility for our own performance and development.

Make things possible

We have a 'can-do' attitude; we seek out solutions and think creatively and flexibly. We go the extra mile to make things happen, embracing change as inspirational leaders, managers and colleagues.

Are professional and principled

We always display high standards of integrity; we value and respect others' points of view. We set good examples and are proud of what we do, promoting Guinness to our customers and each other.